Terms of Use

Welcome to Document. These Terms of Use ("Terms") establish a legally binding agreement between you and Document.com LLC ("Document," "we," "us," or "our") regarding your access to and use of our website at document.com, including all associated services, applications, and platforms (collectively, the "Platform").

By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of the Platform immediately.

1. Description of Services

Document provides an online platform that enables users to create, customize, manage, and electronically sign legal documents and business forms. Our services include document templates, electronic signature capabilities, document storage, and invoicing tools.

We may modify, update, or discontinue any aspect of our services at any time without prior notice. We reserve the right to update these Terms periodically, and your continued use of the Platform following any changes constitutes acceptance of those changes.

2. Important Disclaimer Regarding Legal Services

Document is a technology platform that provides self-service document creation tools and general legal information. We want to make the following absolutely clear:

• We are not a law firm and do not provide legal advice, legal representation, or legal services of any kind.
• No attorney-client relationship is created between you and Document or any of our employees, contractors, or affiliates through your use of the Platform.
• Our templates and documents are provided for informational and self-help purposes only and should not be considered a substitute for professional legal counsel.
• Laws vary by jurisdiction and change frequently. We cannot guarantee that our documents are suitable for your specific situation or comply with the laws of your jurisdiction.
• We strongly recommend consulting with a qualified attorney before using any legal document for important matters.

You acknowledge that you are solely responsible for determining whether our documents are appropriate for your needs and for ensuring compliance with applicable laws in your jurisdiction.

3. Account Registration and Security

To access certain features of our Platform, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years of age to create an account and use our services. We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Subscription Plans, Fees, and Payment

Document offers various subscription plans with different features and pricing. By selecting a paid subscription, you agree to the following:

• Billing: You authorize us to charge the payment method you provide for all applicable fees on a recurring basis according to your selected plan.
• Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
• Price Changes: We may modify our pricing at any time. Price changes for existing subscribers will take effect at the next renewal period following notice.
• Taxes: You are responsible for any applicable taxes associated with your subscription.

Refund Policy

If you are dissatisfied with our services, please contact our support team at [email protected] within 30 days of your purchase. We will work with you to resolve the issue or provide a refund at our discretion. Refund requests made after 30 days from the date of purchase cannot be accommodated.

5. Acceptable Use Policy

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You specifically agree NOT to:

• Use the Platform for any illegal, fraudulent, or harmful purpose
• Violate any applicable local, state, national, or international law or regulation
• Infringe upon the intellectual property rights of others
• Transmit any malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated scripts, bots, or scrapers to access or collect data from the Platform
• Interfere with or disrupt the operation of the Platform or its infrastructure
• Impersonate any person or entity or misrepresent your affiliation
• Use the Platform to harass, threaten, or harm others
• Reverse engineer, decompile, or disassemble any aspect of the Platform
• Remove or alter any copyright, trademark, or proprietary notices
• Use our services in connection with any legal matter directly involving Document.com LLC

6. Intellectual Property Rights

The Platform and all its content, features, and functionality—including but not limited to text, graphics, logos, icons, images, software, and document templates—are owned by Document.com LLC and are protected by United States and international copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal or internal business purposes. This license does not include the right to:

• Resell or commercially exploit the Platform or its content
• Modify, adapt, or create derivative works from our content
• Download or copy our content for purposes other than permitted use
• Use data mining, robots, or similar data gathering methods

7. User Content and Data

You retain ownership of any content, data, or documents you create or upload to the Platform ("User Content"). By using our services, you grant Document.com LLC a limited license to store, process, and display your User Content solely for the purpose of providing our services to you.

You are solely responsible for your User Content and represent that you have all necessary rights to use and share such content. We do not review, verify, or endorse User Content and disclaim any liability arising from such content.

8. Electronic Signatures and Records

Our Platform includes electronic signature functionality. By using this feature, you acknowledge and agree that:

• Electronic signatures created through our Platform are legally binding to the extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA)
• You consent to conducting transactions electronically
• You are responsible for ensuring that all parties to a document have consented to electronic signatures
• We do not guarantee that electronic signatures will be accepted in all jurisdictions or for all document types

9. Third-Party Services and Links

The Platform may contain links to third-party websites or integrate with third-party services. We do not control, endorse, or assume responsibility for any third-party content, products, or services. Your interactions with third parties are solely between you and the third party, and you agree that Document.com LLC is not liable for any damages arising from such interactions.

10. Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, DOCUMENT LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT
• WARRANTIES THAT OUR DOCUMENTS WILL BE LEGALLY SUFFICIENT OR APPROPRIATE FOR YOUR NEEDS

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DOCUMENT LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage
• Damages arising from your use or inability to use the Platform
• Damages arising from unauthorized access to your account or data
• Damages arising from the conduct of third parties

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Document.com LLC and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights
• Any content you submit, post, or transmit through the Platform

13. Dispute Resolution and Arbitration

Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at [email protected] to attempt to resolve any dispute informally. We will attempt to resolve the dispute through good-faith negotiation for at least thirty (30) days.

Binding Arbitration

If we cannot resolve a dispute informally, you and Document.com LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Arbitration shall take place in Harris County, Texas, or at another mutually agreed location.

Class Action Waiver

YOU AND DOCUMENT LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas.

15. Termination

We may suspend or terminate your access to the Platform at any time, with or without cause, and with or without notice. Upon termination, your right to use the Platform will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

16. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Document.com LLC regarding the Platform and supersede all prior agreements.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Notices: We may provide notices to you via email, posting on the Platform, or other reasonable means.

17. Contact Information

If you have any questions about these Terms or our services, please contact us:

18. California Residents

If you are a California resident and have a complaint that has not been satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.