Privacy Policy

Document.com LLC ("Document," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at document.com and associated services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our privacy practices, please do not use our Platform.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when using our Platform, including:

• Account Information: When you create an account, we collect your name, email address, password, and other registration details.
• Profile Information: Information you add to your profile, such as your company name, address, and contact details.
• Document Data: Information you enter into documents you create, including names, addresses, and other details specific to your legal documents.
• Payment Information: When you make a purchase, we collect billing information such as credit card numbers and billing addresses. Payment processing is handled by secure third-party payment processors.
• Communications: When you contact us for support or other inquiries, we collect the content of your messages and any information you provide.
• Survey Responses: Information you provide when participating in surveys or feedback requests.

Information Collected Automatically

When you access our Platform, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, and browser type.
• Log Data: IP address, access times, pages viewed, referring URLs, and other system activity.
• Usage Information: How you interact with our Platform, including features used, documents created, and actions taken.
• Location Information: General location derived from your IP address.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities. See Section 7 for more details.

Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms if you connect your account or interact with our social media pages
• Business partners and service providers
• Publicly available sources

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To operate, maintain, and improve our Platform and services.
• Account Management: To create and manage your account, process transactions, and send related information.
• Customer Support: To respond to your inquiries, provide technical support, and address your concerns.
• Personalization: To personalize your experience and deliver content and features relevant to your interests.
• Communications: To send you service-related notices, updates, security alerts, and promotional messages (with your consent where required).
• Analytics: To analyze usage patterns, monitor performance, and improve our Platform.
• Security: To detect, prevent, and address fraud, security issues, and technical problems.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Business Operations: For internal administration, auditing, and business development purposes.

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data hosting, email delivery, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Transfers

If Document.com LLC is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Protection of Rights

We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others; investigate fraud; or respond to a government request.

With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations that require us to retain data
• Whether retention is advisable for our legal position (such as statutes of limitations or litigation)

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain certain information for legal or legitimate business purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls limiting employee access to personal data
• Employee training on data protection and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used format.

Correction

You have the right to request that we correct inaccurate or incomplete personal information about you.

Deletion

You have the right to request that we delete your personal information, subject to certain exceptions provided by law.

Opt-Out of Marketing

You can opt out of receiving promotional communications from us by clicking the "unsubscribe" link in our emails or by contacting us. Please note that you may still receive transactional or service-related communications.

Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can also use our cookie preference center to manage your choices.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Platform. These include:

Essential Cookies

Required for the Platform to function properly. These cannot be disabled.

Performance Cookies

Help us understand how visitors interact with our Platform by collecting anonymous statistical information.

Functional Cookies

Enable enhanced functionality and personalization, such as remembering your preferences.

Advertising Cookies

Used to deliver relevant advertisements and track advertising campaign performance.

You can manage your cookie preferences through your browser settings or our cookie preference center. Please note that disabling certain cookies may affect the functionality of our Platform.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You can opt out of the "sale" of your personal information. See our "Do Not Sell My Personal Information" page for more details.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your California privacy rights, please contact us at [email protected] or visit our "Do Not Sell My Personal Information" page.

9. International Data Transfers

Document.com LLC is based in the United States. If you access our Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Platform, you consent to the transfer of your information to the United States.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

10. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information.

11. Cloud-Storage Integrations (Google Drive, Dropbox, OneDrive, Box)

When you choose to connect a cloud-storage provider (Google Drive, Dropbox, Microsoft OneDrive, or Box) to import an existing file into a Document.com workflow, we use the provider’s OAuth flow to obtain a per-user access token scoped to read-only file access. We use this access strictly to (a) list the file types you may import (PDFs and word-processing documents), (b) download the single file you explicitly select, and (c) store that file inside your Document.com account as the source for the specific document or e-signature envelope you initiated.

We do not write to, modify, or delete content in your cloud storage. We do not synchronize your files in the background. We do not mirror your folder structure. We do not use your cloud-storage data for advertising, training machine-learning or AI models, or for any purpose other than the file import you explicitly initiated. We do not sell or rent cloud-storage data, and we do not transfer it to third parties except as strictly required to provide the import service to you.

We retain the file you imported only as part of the document or envelope you created — you can delete it at any time from your dashboard, and access tokens can be revoked from the “Connected accounts” section of your settings or from the cloud provider’s own security/account-permissions page. Revoking access immediately ends our ability to read further files; previously-imported files remain attached to the envelopes you placed them into until you delete those envelopes.

Google API Services User Data Policy — Limited Use disclosure. Document.com’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, we use Google user data only to provide and improve the user-facing Drive-import feature described above; we do not transfer Google user data to others except as needed to provide that feature, comply with applicable law, or as part of a merger or acquisition; we do not use Google user data for serving advertisements; and no humans read Google user data unless we have your affirmative consent for specific files, we are required to do so for security reasons, or we need to do so to comply with applicable law.

12. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Platform and updating the "Effective Date" at the top.

We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: